Sessions

EDUCATIONAL PROGRAM

There will be pre-conference training on Sunday, October 9th, as well as on Monday morning October 10th. The Monday morning training is provided FREE by the Oklahoma chapters of APCO and NENA. You do not have to be registered for the conference to attend the Monday morning training. Check this website periodically for details.

 

CONFERENCE EDUCATIONAL SESSIONS

This year there will be 19 educational presentations on topics related to Public Safety 9-1-1 professionals. These will include a Super Session speaker on Tuesday, as well as the keynote speaker for the opening session Monday afternoon.

 

There will be three educational tracks of educational content. Attendees can choose their sessions from a mix of topics related to Management, Dispatching, and Technical subjects. Your agency and your career will benefit from hearing presentations by subject matter experts and experienced dispatchers and supervisors on these topics:

 

  • Management/Leadership – Employee motivation and development, personnel scheduling, Public Safety Answering Point (PSAP) management software tools, stress management, PSAP Consolidation, and topics related to evolving Next Generation 911 and PSAP standards.

  • Dispatcher Skills and topics targeted to Telecommunicators and PSAP/Emergency Communications Center (ECC) supervisors – Police, Fire and EMS dispatching, 9-1-1 call taking basics; handling panicked/angry/suicidal callers, individual skills development, health and wellness, and radio etiquette.

Technical Topics – Radio systems, Radio basics, P25 and trunking, mobile data systems, FirstNet, Smart Phone Press To Talk (PTT) applications, GIS, Logging and operator improvement tools, PSAP/ECC design, and emerging technology.